• Customer Care Specialist Part-Time

    Job Locations US-FL-Jacksonville
    Posted Date 2 months ago(11/19/2018 2:02 PM)
    Category
    Customer Service/Support
    Company
    KeHE Distributors
    FLSA Status
    Non-Exempt
    Requisition ID
    2018-3450
  • Overview

    Good people, working with good people, for our common good.


    Sound good?


    KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you!

    Primary Responsibilities

    The Customer Care Specialist is responsible for assisting the Customer Care Center with functions related to orders and customer service. They are responsible for other non-customer interfacing activities such as mailings, and distribution of information to internal and external customers.

     

    THIS POSITION IS MONDAY - FRIDAY STARTING AT 4:00 pm WORKING UNTIL AROUND 8:00 pm - 24 TO 28 HOURS A WEEK - BILINGUAL PREFERRED

     

    Essential Functions

    • Responsible for entry of all manual orders (email, fax) into NTS and Customer First applications in order to assist Inside Sales Specialists in delivering first class customer service.
    • Identify order totals, promotional items, deleted or out of stock items and offer substitutions
    • Entry substitution or promotional findings into Customer First application to provide maximum sales opportunity / customer satisfaction to Inside Sales Specialist
    • Handle necessary mailings of supplies and information to customers and external employees.
    • Help with call overflow in emergency situations
    • Must maintain good attendance.
    • Maintain safe work practices.
    • Maintain safeguards of confidential company information.
    • Other duties and special projects as requested.

    Minimum Requirements, Qualifications, Additional Skills, Aptitude

    • High School diploma or general education degree (GED) required.
    • Minimum of one (1) year of Customer Service or Sales experience required.
    • Strong data entry/10-key skills with high rate of accuracy and proficiency with Microsoft Office required.

    Qualifications / Additional Skills / Aptitude:

    • Excellent customer service, grammar, verbal and writing skills.
    • Resourceful, results-oriented, and well organized.
    • Excellent telephone skills.
    • High energy level.
    • Comfortable performing multi-faceted tasks and projects in conjunction with day-to-day activities with minimal supervision.
    • Strong interpersonal skills, ability to get along with diverse personalities, tactful, and flexible with both internal and external customers.
    • Ability to establish and build business relationships and credibility.
    • Be decisive and able to recognize and support the organization’s preferences and priorities.
    • Functions well in a team environment.

    Requisition ID

    2018-3450

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